Frequently Asked Questions

All products sold on the website are genuine, with clear origin from reputable manufacturers or distributors. We are committed to providing quality products, with inspection stamps and warranties according to the manufacturer’s standards. If you need more information about the origin of the product, please contact customer service for support.

Currently, we focus on online sales model, helping customers shop conveniently at home. However, we provide real pictures, detailed descriptions and reviews from customers who have purchased for your reference before deciding. If you have any questions about the product, do not hesitate to contact us for advice.

All genuine products have a warranty policy according to the manufacturer or distributor’s regulations. The warranty period may vary depending on the product type, usually ranging from 6 months to 5 years. Warranty details are displayed on the product detail page. If you need warranty support, please contact the customer service department for specific instructions.

In case the product you are interested in is out of stock, you can sign up for notifications by entering your email or phone number on the product page. We will send you a notification as soon as the item is back in stock. In addition, you can also contact the customer service department for advice on suitable replacement products.